Privacy Policy. Your Information Matters.

Who We Are

This website is operated by Timler Exterior Services, LLC , an owner-operated exterior cleaning business based in Appleton, Wisconsin.

References to “Timler Exterior Services,” “Timler,” “we,” “us” or “our” in this policy refer to Timler Exterior Services, LLC.

This policy applies to information collected through TimlerPro.com, website forms, quote requests, customer communications and related business systems.

Information We May Collect

The information we collect depends on how you interact with us.

Information You Provide

When you request a quote, contact us, schedule service, make a payment or otherwise communicate with Timler Exterior Services, you may provide information such as:

• Name
• Phone number
• Email address
• Property or service address
• Services you are interested in
• Project details and property information
• Photos or images you submit
• Scheduling information
• Messages, questions and other communications
• Billing and transaction-related information

Information Collected Through the Website

Our website, hosting provider or other website tools may automatically collect limited technical information such as your IP address, browser type, device type, referring page, pages visited and similar usage information.

How We Use Information

We may use personal information to operate Timler Exterior Services and provide the services you request.

This may include using your information to:

• Respond to questions and quote requests
• Review a property and prepare pricing
• Schedule and perform services
• Communicate before, during and after a project
• Send appointment confirmations and service reminders
• Send estimates, invoices and payment information
• Provide customer support
• Maintain customer and service records
• Improve our website, customer experience and business operations
• Prevent misuse, fraud or security issues
• Comply with applicable legal obligations

Website Forms & Quote Requests

Information submitted through a contact form, instant quote tool or personalized quote-request form may be processed through our customer relationship management system and other service providers used to manage customer requests.

This may include the information needed to identify your property, determine requested services, prepare a quote and communicate with you about the request.

If you submit photographs, descriptions or other project information, that information may be stored with your customer record so we can review the project and provide service.

Phone Calls & Text Messaging

If you provide a phone number, Timler Exterior Services may use that number to communicate with you about a quote request, appointment, scheduled service, estimate, invoice, payment, service update or other customer-related matter.

Marketing or promotional text messages will only be sent where appropriate consent has been obtained. Consent to receive marketing messages is not a condition of purchasing our services.

Payments

Payment transactions may be processed by third-party payment providers. When a payment is made electronically, payment-card information is generally handled directly by the applicable payment processor rather than stored on this website.

We may retain transaction records such as the amount paid, payment status, date of payment and related invoice information for normal business, accounting and recordkeeping purposes.

Cookies, Analytics & Website Technology

Our website may use cookies and similar technologies that help the site function properly, remember basic preferences, protect website security or understand how visitors use the website.

Our hosting provider and other website service providers may also collect technical information automatically as part of operating and securing the website.

If analytics or advertising technologies are enabled, those providers may collect information according to their own privacy policies and technologies.

Most browsers allow you to block or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

When Information May Be Shared

We do not sell personal information. We may share information with service providers when reasonably necessary to operate the business or provide requested services.

These providers may include companies that assist with:

• Website hosting and security
• Customer relationship management
• Quote and scheduling systems
• Email and text-message delivery
• Payment processing
• Accounting and business administration
• Website analytics or technical support

We may also disclose information when reasonably necessary to comply with law, respond to valid legal requests, protect the rights or safety of Timler Exterior Services or others, investigate fraud or misuse, or protect our business systems.

If the business is reorganized, sold or transferred, customer information may be transferred as part of that transaction, subject to applicable law.

How Long Information Is Retained

We may retain customer and business information for as long as reasonably necessary to provide services, maintain business records, communicate with customers, resolve disputes, comply with accounting or legal requirements and operate the business.

Retention periods can vary depending on the type of information and why it was collected.

Information Security

We use reasonable administrative and technical safeguards intended to protect customer information from unauthorized access, loss, misuse or disclosure.

However, no website, electronic communication system or method of electronic storage can be guaranteed to be completely secure.

Your Choices & Requests

You may contact Timler Exterior Services if you would like to ask what personal information we have about you, request that inaccurate information be corrected, or request deletion of information where appropriate.

Some information may need to be retained for legitimate business, accounting, contractual, fraud-prevention or legal purposes.

You may also ask us to stop promotional communications. Transactional or service-related communications may still be necessary when you have an active quote, scheduled appointment, unpaid invoice or other ongoing business relationship with us.

Children’s Privacy

Timler Exterior Services provides residential and commercial property services and does not knowingly collect personal information from children under the age of 13.

If you believe a child has submitted personal information through our website, please contact us so the information can be reviewed and removed where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, technology, business practices or legal requirements change.

When the policy is updated, the “Last updated” date at the top of this page will be changed to reflect the latest version.

Contact Timler Exterior Services

Questions or requests regarding this Privacy Policy can be directed to:

Timler Exterior Services, LLC
Appleton, Wisconsin
Phone: 920-627-7649
Email: info@timlerpro.com
Website: TimlerPro.com